Last updated: February 22, 2026
Thank you for shopping with Toq Alim. This Shipping Policy explains how we process and deliver Your orders.
All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
We currently ship within Malaysia only.
For special delivery requests outside Malaysia, please contact Us before placing Your order.
Estimated delivery time after dispatch:
Please note that delivery times are estimates and may vary due to courier service delays, weather conditions, or unforeseen circumstances beyond Our control.
Shipping fees will be calculated and displayed during checkout unless stated otherwise in promotional offers.
We may offer free shipping for selected packages or limited-time promotions.
Once Your order has been shipped, tracking information will be provided via email or the contact details You provided during checkout.
It is Your responsibility to ensure that the contact details and shipping address provided are accurate and complete.
We are not responsible for delivery issues arising from incorrect or incomplete shipping information provided by You.
If a parcel is returned to Us due to incorrect address or failure to receive, additional shipping charges may apply for re-delivery.
If You experience any issues with delivery (such as delayed or missing parcel), please contact Us within 3 days from the expected delivery date.
We will assist in coordinating with the courier service to resolve the matter.
If Your parcel arrives visibly damaged, please take clear photos and contact Us within 3 days of receiving the parcel.
Claims for lost parcels will be investigated with the courier provider before any resolution is made.
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.
If You have any questions regarding this Shipping Policy, please contact Us by visiting: